最近の検索


最近の検索はありません

Announcing Merging suggestions EAP



image avatar

Jakub Konik

Zendesk Product Manager

投稿日時:2024年3月11日

Update: Merging suggestions is now generally available. See Merging related tickets based on suggestions (https://support.zendesk.com/hc/en-us/articles/6885971957914). 

We’re excited to announce an early access program (EAP) for the Merging suggestions feature.

What does this EAP include?

The merging suggestions feature shows tickets that might be potentially merged to the ticket agent is currently working on. These suggestions appear in the Intelligence section of the context panel within a ticket.

We believe these feature will help agents reduce the amount of tickets that should be but weren't merged with the ticket they're currently working on, and in effect reduce the amount of total tickets agents have to handle. 

For more information about the features in this EAP, see Merging related tickets based on AI suggestions (EAP).

 

How do I participate in the EAP?

To sign up, please complete this form.

While we cannot guarantee that everyone can join at this stage, we’ll do our best to support as many customers as possible. In the meantime, we invite everyone to join the conversations and provide feedback in our EAP community or underneath this announcement.

We look forward to working with you on this exciting new feature!


0

0

0件のコメント

サインインしてコメントを残してください。

お探しのものが見つかりませんか?

新規投稿