最近の検索
最近の検索はありません
Emails sent from third party platform.
投稿日時：2024年3月22日
Currently i have built a custom shipping solution directly in zendesk.
Id want to have the option of passing an email to fedex to get updates directly in the ticket.
I have tried both support+11111@pictureu.zendesk.com
0
2
2件のコメント
Shawna James
Thank you for taking the time to provide us with your feedback. Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
0
Parth Patel
If anyone else is looking for a solution to get third party emails to directly get updates in the tickets, My solution was to use the ZAF Client Request to submit an internal comment in the ticket with the body containing [{{ticket.encoded_id}}] and then using regex to extract it and sending it as field to my third party platform as a field they put in the email response. and i have the email they send to as my Zendesk support email. As long as the encoded_id is in the body somewhere, it should update the ticket directly.
0