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How do I sign up for the EAP program?

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Amisha Sharma

Zendesk Product Manager

投稿日時：2024年4月23日

There are a few requirements to be part of this EAP program:

  • You need an account that has the Zendesk Agent Workspace activated.
  • Zendesk knowledge base connected to your account
  • Macros usage meet requirements listed here 

If your account meets these prerequisites, fill out this form to sign up for the EAP program. After you sign up and we confirm you are eligible for the beta, we'll notify you via email when this feature is activated in your account! 

 

Sign-ups for this EAP are open and will continue on a rolling basis until further notice.


 

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    Joanne Giang

    We received an email that our account has EAP access, but how can I confirm this? I did some test tickets and a draft response didn't trigger, although the intent is high and there are suggested macros. 

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