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Measuring Success/Effectiveness of Suggested Reply
Zendesk LuminaryUser Group Leader
投稿日時：2024年4月29日
How do we measure the success or effectiveness of the suggestion? Is there a way to tell when a suggested reply was used (i.e. a tag is added to the ticket)?
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Michael
Amisha Sharma - Will Suggested Replies get added to the new Explore Dashboard - Zendesk AI: Generative AI Agent Tools
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