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Functionality to detect email addresses and exempt them from the auto-translate tool

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Janine Datu

投稿日時：2024年5月02日

Hi Team,

 

I would like to request the functionality to detect email addresses and exempt them from the auto-translate tool. My team has encountered an issue wherein the email address was translated along with the other messages that were in another language.  This caused us to not be able to identify the right account until we realized that the actual email address was translated.  I understand that this is currently a limitation since you're currently using Google Translate, but I hope a feature for this will be available soon. Thank you! 

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    Shawna James

    Community Product Feedback Specialist

    Hey Janine,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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    Lisa Tam

    Zendesk Product Manager

    Hi Janine Datu, how is the email address retrieved? If stored in a variable, it should have been exempted from auto-translations like all other variables. 

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    Janine Datu

    Hi Lisa Tam , thanks for getting back to me. The customer provided the email address through chat, following the usual format of an email address. 

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