Getting error trying to add helper code to our custom theme

Zendesk Luminary

投稿日時：2024年5月06日

Upon trying to add this {{generative_answers}} code to our custom theme, I'm getting the following error:

1 error

'generative_answers' does not exist

2件のコメント

日付

Zendesk Luminary

2024年5月07日

Zendesk Product Manager

2024年5月14日

Hi Jimmy,

I will duplicate my response here so other community members know why they might have the same issue.

It is required to have templating API v3 to add {{generative_answers}} to the theme.

You can test generative search in Knowledge in the Agent workspace, it doesn't require any theme changes.

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