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Native Next reply time

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Ashley M

投稿日時：2024年5月29日

Feature Request Summary: 

Average Next reply time dataset in Explore.
 

Description/Use Cases: 

To be able to see the next reply time between end user comments and an agent reply.

 

Business impact of limitation or missing feature:

We are not able to measure the average next reply time for SLA customers.

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    Shawna James

    Community Product Feedback Specialist

    Hey Ashley,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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