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Announcing New EAP:  Modern Ticket Reassignment for Solved Tickets

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Shawna James

Community Product Feedback Specialist

投稿日時：2024年5月31日

Zendesk is excited to announce the release of an enhanced Solved Ticket Reassignment feature, designed to give our customers more control over their ticket management workflows. This feature addresses a long-standing challenge related to the handling of solved tickets when the assigned agent is removed from a group or downgraded to an end-user status.

 

This EAP will be open to enrollment on a rolling basis. Check out topic on the EAP for more information and learn how to sign up!

 

We can't wait to hear your feedback on this exciting feature!

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    chriswright

    Zendesk is introducing an enhanced Solved Ticket Reassignment feature. This update gives users better control over ticket management, specifically netbenefits when handling solved tickets after the assigned agent is removed from a group or downgraded to an end-user status.

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