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Create custom agent status without onmichannel routing

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Mamantha

投稿日時：2024年6月06日

 I need group routing to let agents backup each other, so I cna't use omnichannel routings, but  for agent status and activity management, I need to create custom status to optimize our process. really a good featuer be able to use for all customers, not only for onmichannel.

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    Shawna James

    Community Product Feedback Specialist

    Hello Mamantha, thank you for taking the time to provide us with your feedback.
     
    Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template.
     
    For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
     

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