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Voltar uma ou mais etapas na conversa com o Bot
投稿日時：2024年6月06日
Verifiquei que hoje não temos a possibilidade de voltar uma etapa do fluxo de conversa com o bot do Zendesk caso o cliente erre ou deseje falar sobre outro tema sem precisar voltar para o inicio da conversa. Acho que esse recurso seria muito útil para facilitar e agilizar a comunicação com o cliente.
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1件のコメント
Shawna James
Hello Leonardo,
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
Customer feedback, translated (please excuse any errors)
I found that today we are unable to return a stage of the conversation flow with the Zendesk bot if the customer makes a mistake or wishes to talk about another topic without having to go back to the beginning of the conversation. I think this feature would be very useful to facilitate and expedite communication with the customer.
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