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Filtering views based on which phone number a user sends a text to

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White Label Storage

投稿日時：2024年6月13日

I would like to request that the ability be added for filtering tickets based on which of our phone numbers a user texts, just like you can filter with the “Received at” function for emails. This ability should also be added for calls as we are currently using the workaround mentioned in this comment https://support.zendesk.com/hc/en-us/community/posts/5238772442394/comments/6114744930842

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    Shawna James

    Community Product Feedback Specialist

    Hey Brielle,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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    Jenny Gillett

    Zendesk Product Manager

    Hey Brielle, 

     

    Thank you for your feedback.  We have added this feature request to our backlog for future consideration and prioritisation. 

     

    Thanks

    Jenny

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