最近の検索


最近の検索はありません

Five9 Integration for Calls



投稿日時:2024年6月14日

Hello!

 

We have had Five9 integrated for years. Our process is -  if a new call comes in through Five9 - Zendesk will automatically create a new “phone” ticket, once the call ends the call data automatically gets stored into the phone ticket.

 

Recently our agents have noticed their call data merging into an incorrect ticket that is not related to the call at all. Has anyone else seen this, or know how to correct it? 


0

1

1件のコメント

image avatar

Hiedi Kysther

Zendesk Customer Care

Hi Josie Cramer 

This needs an in depth investigation. I suggest reaching out to our Support team. Make sure to provide sample ticket IDs and if possible a HAR File, so our Advocates can troubleshoot right away. 

Thank you! 

0


サインインしてコメントを残してください。

お探しのものが見つかりませんか?

新規投稿