最近の検索

最近の検索はありません

Tickets failing to merge with a call recording

回答済み
image avatar

Mike Hill

投稿日時：2024年7月01日

Hello community, 

 

I wonder if anyone has come across this before

 

An agent made a call over the weekend (Talk) and when they merged the ticket into another, the following entry was made onto the patient ticket and now I'm unable to locate the actual call recording anywhere, no entry in the audit logs, not showing in deleted messages

 

Has this ever happened to anyone else and did you manage to retrieve the recording, If so how?

0

1

1件のコメント

日付
    image avatar

    Martin Holmes

    Zendesk Product Manager

    Hi Mike, 

    Thanks for getting in contact about this issue. Can you please raise a support ticket so that the issue can be investigated in more detail? 

    Steps to get in contact with Zendesk customer support team can be found here.

    Martin 

    0

    サインインしてコメントを残してください。

    お探しのものが見つかりませんか？

    新規投稿