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Alert Banners for Specific Tickets and Specific Accounts

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Heather Eeles

投稿日時：2024年7月19日

We are looking for a way to create an Alert Banner when an agent opens a ticket to action where if that account has specific conditions, there's a notification or alert of some sort in front of the agent.  Has anyone been able to do something like this?

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    Sam

    Hi Heather Eeles !

     

    I would recommend checking into Tag Instructor - if a profile/org/ticket has a certain tag on it, it can do a heads-up display. Hope this helps!

     

    Sam

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    Sam

    Hi Heather Eeles !

     

    I would recommend checking into Tag Instructor - it can show a heads-up display in Support based on a tag present in a profile/org/ticket. Hope this helps!

     

    Sam

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    Michael

    Zendesk LuminaryUser Group Leader

    I think this is great feature to have and would likely need to be handled with a custom application. 

     

    I have looked into a product called OpenMethod that could handle it, and many more UI based use cases.

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