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All related topics to the ticket in the agent view.
投稿日時：2024年9月05日
Our agents fill in ‘ticket content’ field of each ticket they handle. We have premade field list of all kinds of ‘ticket contents’ that tickets we received can be related to. Of this list our agents pick up which ‘ticket content’ the ticket they are handling is related to. Now we would like to show all same ‘ticket contents’ that is related to the ticket handled in the agent view. This way the ticket solving would be faster as the similar ticket had been solved already before and we can search help from those previous tickets to our current ticket case.
We have also very comprehensive guide in use, but customer tickets are always little different as the articles are written little more general level.
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Shawna James
Hey there,
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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