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Requester field should not fill in automatically
投稿日時：2024年9月05日
Hi,
In Zendesk, if you create a new proactive ticket, and forget to fill in the Requester field, the Requester automatically is set to be you (agent) and the ticket is sent. We would like this to be changed in a way that the ticket would not be sent, but rather the field says that you need to fill something there (i.e. an error would appear).
This would be a very beneficial change for us, as sometimes our new agents forget to fill in the field, and the message goes to their own email, before they notice their mistake.
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2件のコメント
Scott Tynan
Agree this would be very helpful.
And having a quick select similar to the “Take it” for assignee you could have a “Me” option.
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Shawna James
Hey Sini and Scott,
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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