Agents misspell requestors email causing incorrect email to be stored

Hello,

Every once in a while, when an agent is creating a new requestor, they misspell the email and create a “bad” end user profile. The next time they create a ticket using the correct email results in two end users with very similar emails. This causes confusion for the other agents and sometimes they select the incorrect user.

To fix we just merge the bad user into the good, but would like a way to somehow catch the bad profile before a ticket is created.