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Widget prefill equivalent for core messaging

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Krishna Teja

投稿日時：2024年10月15日

On Zendesk Messenger, I would want to pre-enter name, email address, and a sample message. Previously, `prefill` https://developer.zendesk.com/api-reference/widget/core/#prefill and `chat:send` https://developer.zendesk.com/api-reference/widget/chat-api/#chatsend could be used with widgets. Is it possible to accomplish the same using core messaging?

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    Ana

    Hello Krishna,
     
    Thank you for contacting Zendesk. 
     
    In messaging you use end-user authentication to pass your user's identities to the widget. This allows the widget to match that user with their previous conversations. For a complete explanation of this process, see the article: Authenticating end users in messaging for the Web Widget and mobile SDK.
     
    I hope this helps, please feel free to reach out if you have further queries. 
     
    Kind Regards, 
     
     

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