Hide tickets in the “Updates to your ticket” section after opening them

Dear Zendesk Product Team,

We would like to share our suggestions for enhancing the “Updates to your ticket” section in Home in Support (see screenshot below).

To improve the functionality of the "Updates to Your Ticket" section, we suggest that tickets should automatically disappear after being opened. If this isn't feasible, we recommend providing agents with the ability to close tickets themselves from that section.