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App to tracking time of tickets

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zhmark zurick

投稿日時：2024年10月23日

Hello everyone,

 

I am looking for a tool to track the time of tickets. There is already time tracking, but I need to update my account.

Other tools are tracking the time I spend on tickets, but the final user is unable to see the time I spent. Is there a tool available to track the time I spend on tickets and transmit it to the user?

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    Elaine

    Zendesk Customer Care

    Hi Zhmark,
     
    Thank you for your message.
     
    To track the time you spend on tickets and ensure that this information is visible to users, you might consider using the built-in time tracking features in Zendesk or exploring third-party applications available in the Zendesk Marketplace. These tools can help you log time on each ticket and share that data with your customers.
     
    Additionally, it’s crucial to check your agent permissions within the time tracking app to make sure you have the necessary access. If you need assistance updating your account or checking permissions, please let us know!

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