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Ability to add ticket audit events with bulk/standard ticket import.
投稿日時:2024年10月29日
It would be useful to be able to add ticket audit events (https://developer.zendesk.com/documentation/ticketing/reference-guides/ticket-audit-events-reference/) along with bulk import api (https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/#ticket-bulk-import).
Other ticketing systems generally have lifecycle events associated with events that are not part of the ticket itself. e.g. Ticket was reprioritized, closed/opened, escalated, etc. Generally you want to retain these when migrating to a new system. However the bulk import api doesn't currently support added these during import and the ticket audit events api is ready only implying they are only generated once ticket are in Zendesk.
Ideally you have import these along with ticket comments or at least add them after they are migrated with the ticket audit event api.
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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