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Create report from two different datasets



投稿日時:2024年12月11日

Hey there,

I’d like to bring up an old topic and ask if it can be addressed. The original post is from 2020 (!).
https://support.zendesk.com/hc/en-us/community/posts/4409222532506-Create-report-from-two-different-datasets
 

I recently asked the same question in the chat and received this response:
 

If the information we need is only available in specific records (like update history, backlog, or tickets), it can't currently be combined into a single report or chart in Zendesk Explore.
 

So, my question, which obviously many other Zendesk users also have, is:
 

How can we create a report that shows all relevant data in one chart or graph?
 

For example:
 

- Created tickets (from the tickets record)
- Open tickets (this includes unresolved tickets in the backlog and pending tickets)
- New requests (from the ‘Requests’ dataset)
- Resolved tickets (from the ‘History’ dataset)

Like this one created from random data using Google Sheets:
 


Cheers
Will


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