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Customer Translations in AI agents (glossary)

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Lindsay Lebensohn

投稿日時：2025年2月05日

When I build an answer in the AI agent flow builder and an have multiple languages enabled for translation, it would be nice to customize the ‘buttons’ the bot gives. We have two products and when a user asks to talk to a human, we ask; which product are you contacting us about 1. Product A or 2. Product B. 

 

Unfortunately, the translations translate the product names, which is definitely not what I want.  

 

I would like to enable translations on a component level OR even better, to have a glossary for the AI that also extends to the Knowledge Base on if this word is X in english, it's Y in Danish (etc)

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    Shawna James

    Community Product Feedback Specialist

    Hey Lindsay,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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    Lindsay Lebensohn

    Is there anything around this in the roadmap already? Lots of companies have products and things that they wouldn't want translated. A glossary is very very necessary. 

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    Shawna James

    Community Product Feedback Specialist

    Hey Lindsay, thanks for your question. I followed up with the product team and at this moment there are no current plans to directly address this issue you presented. Rest assured we have captured this feedback for future consideration and will update accordingly if things progress. Thank you again for raising this to our teams!

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