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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

新規投稿

Agents in a one-man department are not receiving sound notifications for incoming messaging sessions. Instead, the chats...

投稿日時:2025年2月25日 · Alina Anton

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We have configured business hours and are using the business hours steps in our flow builder. However, our team may not ...

投稿日時:2023年4月14日 · Mira

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I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been...

投稿日時:2020年9月25日 · Andrew Lo

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Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widge...

投稿日時:2025年2月18日 · AntonMi

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We changed to the new version of Zendesk. In the previous version, the interaction with the chat were available as event...

投稿日時:2023年7月20日 · Roel Bongartz

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We are currently unable to implement Messenger due to the following:   - Ticket requests are limited to registered users...

投稿日時:2025年2月10日 · Matthew Surowiec

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We are unable to sign into our dashboard and our website chat has been shut down all day.  I have repeatedly asked for a...

投稿日時:2023年10月26日 · Swag

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Currently, we have chat-based triggers (e.g. after 3 minutes of no reply), and we are considering switching to Messaging...

投稿日時:2022年12月27日 · Jeremy Mifsud

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Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for...

投稿日時:2022年2月03日 · Ria Harris

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Request: Allow the default icon to be changed for the system responses generated by messaging/chat triggers. Problem: ...

投稿日時:2024年3月11日 · Joshua Bentley

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