Ramin Shokrizadeh
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Ramin Shokrizadehさんの最近のアクティビティ-
Ramin Shokrizadehさんがコメントを作成しました:
Hi Diego/Jorge, Currently, there are no plans for department names to support translations or dynamic content. The solutions you can explore today is create multiple departments with each translati...
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Ramin Shokrizadehさんがコメントを作成しました:
Hi there Faith, Thanks for sharing your feedback. Although this isn't possible today we are working on something that should resolve this pain point in 2020 within the new agent workspace experienc...
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Ramin Shokrizadehさんがコメントを作成しました:
Prudhvi Reddy Avula please create a ticket by emailing support@zendesk.com and the Web Widget team can investigate further or update the docs if required. Thanks.
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Ramin Shokrizadehさんがコメントを作成しました:
Hi Prudhvi, There are no changes for the Chat standalone widget. CSP for the Web Widget has improved overall and is documented here: https://developer.zendesk.com/embeddables/docs/widget/csp -Ramin
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Ramin Shokrizadehさんがコメントを作成しました:
Hi Harriet, If you want a more visible close button, the only option today is to build a custom widget using the Web SDK. As for the ownership of the session being tied to the visitor and the agent...
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Ramin Shokrizadehさんがコメントを作成しました:
Thanks for the feedback Doris. The only other recommendation I can suggest is you reduce the volume settings for the notifications so they are less piercing. With agents listening to music/videos, ...
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Ramin Shokrizadehさんがコメントを作成しました:
Thanks Harriet. Stay tuned, we will be announcing something later next year that should address your concern but nothing to announce today.
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Ramin Shokrizadehさんがコメントを作成しました:
Hi Esther, Currently, the only option to analyse tag data within Zendesk (without exporting a CSV) is using the Insights integration which requires access to the Support product and that you are cr...
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Ramin Shokrizadehさんがコメントを作成しました:
Hi Doris, Thanks for sharing your feedback about having custom sound notifications. Currently, this option does not exist and we have no plans in the next 6 months to offer this level of customisat...
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Ramin Shokrizadehさんがコメントを作成しました:
Hi there Krzysztof Klimek, You can build a custom report in Google Analytics and look at the button click events: https://support.zendesk.com/hc/en-us/community/posts/360003215947-Google-Analytics-...