Ramin Shokrizadeh
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Ramin Shokrizadehさんの最近のアクティビティ-
Ramin Shokrizadehさんがコメントを作成しました:
There are no plans in the next 6 months to automatically join chats when they get assigned to an agent. If those plans change, we will let you know here. Thanks.
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Ramin Shokrizadehさんがコメントを作成しました:
Stella Kim rinoc I will reach out via a ticket and we can discuss this further. Thanks.
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Ramin Shokrizadehさんがコメントを作成しました:
Hi Scott, The settings location hasn't changed. Make sure you are following these steps inside the Chat dashboard and not the Support dashboard. If you are still having trouble finding the setting,...
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Ramin Shokrizadehさんがコメントを作成しました:
Hi Rinoc, Sounds like they are exceeding the rate limit specified for the Premium/Enterprise plan and you may want to adjust how often/when you call zChat.init in the Ada widget to handle that leve...
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Ramin Shokrizadehさんがコメントを作成しました:
Hi there rinoc, Thanks for posting your question. There are other connection events that you would want to handle in your code, like 'connecting' or 'closed': https://api.zopim.com/web-sdk/#39-conn...
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Ramin Shokrizadehさんがコメントを作成しました:
Hi Melissa, We have no immediate plans to change the position, so I would recommend hiding the rating icons in the concierge area using the API I mentioned before. They will still be able to rate t...
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Ramin Shokrizadehさんがコメントを作成しました:
Hi Melissa, Thanks for sharing your feedback. When we designed the mobile widget experience, we ensured that it followed common mobile human interface guidelines (44x44 pixel touch targets) around ...
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Ramin Shokrizadehさんがコメントを作成しました:
Hi Dan, The current Web Widget API is designed to specify in settings (so if you remove/add certain tags in the subsequent API call, it should be reflected). If this is not the case, you will want ...
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Ramin Shokrizadehさんがコメントを作成しました:
Hi Thomas, Thanks for sharing your feedback regarding the dashboard experience. Have you tried using the keyboard shortcuts to quickly switch between chats in the dashboard? This is one thing we ha...
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Ramin Shokrizadehさんがコメントを作成しました:
Hi Dan, Good question. The tags functionality in the new experience is handled via the Web Widget settings which gets applied on page load: https://developer.zendesk.com/embeddables/docs/widget/set...