Stephen Belleau
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Stephen Belleauさんの最近のアクティビティ-
Stephen Belleauさんがコメントを作成しました:
Hey Jonathan - we have the same concerns about PII being emailed out. I'll share the (terribly inconvenient) workaround we use to reduce this risk. 1. Assume into an agent (via yourdomain.zendesk.c...
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Stephen Belleauさんがコメントを作成しました:
This is great news! We've been eagerly waiting for this feature. One pain point is that we don't have an option to leave a note when blocking a number. It would be ideal if we could have a way to t...
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Stephen Belleauさんがコメントを作成しました:
Being able to redact from chat history is really important. It's not ideal to have to delete the entire thing just because a customer shared sensitive info. We still want to preserve the record.
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Stephen Belleauさんがコメントを作成しました:
This was a huge pain point for us recently too. Several convoluted triggers were required to work around this behaviour. I just want all chat tags passed to the ticket at the beginning of the chat...
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Stephen Belleauさんがコメントを作成しました:
Today we ran into the same question/concerns that Mirjam has. Frankly I can't think of a valid use case that explains why the default behaviour for role permissions is the way it is. Not only is it...
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Stephen Belleauさんがコメントを作成しました:
@David - The release notes are not clear. What it fails to mention is that the "optional" string was only added to forms on the web widget. It was not added to regular ticket form pages.
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Stephen Belleauさんが投稿を作成しました:
"Take it" in bulk edit
This feels more like a bug report than a feature request, but I was directed to post here. When an agent works in multiple groups, and they want to take multiple tickets from a group that is not th...
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Stephen Belleauさんが投稿を作成しました:
All IDs should be unique
We were shocked to find that one of our help center's categories has an exactly matching ID to one of our ticket forms. This should never happen with a 12-digit ID. If help center categories are go...
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Stephen Belleauさんがコメントを作成しました:
Can we get an update on this? As our instance grows and we have additional teams supporting different products, this is quickly becoming one of the biggest pain points right now - none of our teams...
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Stephen Belleauさんが投稿を作成しました:
Online Agents - Department Filter
回答済みWe have multiple departments/offices. When viewing online agents, "View all" is not helpful for managing coverage, since it's not easy to tell at a glance how many agents are in x department. Clic...