Stephen Belleau
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Stephen Belleauさんの最近のアクティビティ-
Stephen Belleauさんがコメントを作成しました:
I found this very frustrating as well. IMO this should be prioritized as a bug fix rather than a new feature request. Not being able to edit the current version of a dashboard can be pretty crippli...
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Stephen Belleauさんがコメントを作成しました:
+1 to that! While I'm not personally concerned about the priority verbiage, I 100% agree that customers should be able to modify this.
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Stephen Belleauさんがコメントを作成しました:
Hi George - full disclaimer, I'm not super experienced with Liquid markup, but I'm pretty sure that's a good option to explore for your use case. We aren't using SMS, but for email triggers we use ...
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Stephen Belleauさんがコメントを作成しました:
Sure. Sorry if that was confusing. By "create a dropdown" I meant a custom ticket field. This solution won't help you report retroactively, but will give you the data moving forward. Click the Adm...
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Stephen Belleauさんがコメントを作成しました:
It would be great to have this solved natively. In the meantime, what you can do Irene Yung is create a dropdown with each of your support addresses, and then a trigger per support address. When re...
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Stephen Belleauさんが投稿を作成しました:
Knowledge Capture - Edit Article
Currently, in order to edit an article you have to navigate to the help center. It would be ideal if the Knowledge Capture app included an edit button, so that edit actions are tracked as part of K...
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Stephen Belleauさんがコメントを作成しました:
Personally, I would love to see an account-wide configuration where we can create conditions or mappings for how the KC app should search, based on ticket attributes. And it would be amazing if we ...
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Stephen Belleauさんがコメントを作成しました:
Sure. Ideally, we can generate the public or password protected link, but since that link still goes to mydomain.zendesk.com where we have setup SSO, the users will still have to sign in before acc...
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Stephen Belleauさんがコメントを作成しました:
Hi Vincent, I won't be able to participate in the EAP, but wanted to share feedback that it's important to have the ability for shared dashboards to be behind SSO, and not just a password-protected...
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Stephen Belleauさんがコメントを作成しました:
Hey Jonathan - we have the same concerns about PII being emailed out. I'll share the (terribly inconvenient) workaround we use to reduce this risk. 1. Assume into an agent (via yourdomain.zendesk.c...