Stephen Belleau
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Stephen Belleauさんの最近のアクティビティ-
Stephen Belleauさんが投稿を作成しました:
Bug with "Updater Role" attribute
In Insights, I have a # Public Comments report that has a filter for "Updater Role = Agent". It returns data for users who were an Agent at the time of their public comment, even if they are no lon...
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Stephen Belleauさんがコメントを作成しました:
Ran into this issue today as well. Though there may be workarounds in some cases, it seems to be a pretty clear bug with the "Updater Role" attribute. Can someone from Product chime in on this?
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Stephen Belleauさんがコメントを作成しました:
Caroline Kello Right, sorry for being unclear. I did mean agent sign-in logs - it would be great if that was on the agent profile page, instead of cluttering up account audit logs. Feedback for fut...
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Stephen Belleauさんがコメントを作成しました:
Caroline Kello This is great! Looking forward to the next release - definitely headed in the right direction. One thing I'd love to see changed is that all of the user sign-in logs shouldn't be par...
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Stephen Belleauさんがコメントを作成しました:
Joel Hellman well said and fully agree! In the meantime I'll share what we've done to work around that - specifically, how groups are not only used for ticket access, but also view/macro visibility...
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Stephen Belleauさんがコメントを作成しました:
Harris Roberts We do something similar using Liquid markup https://support.zendesk.com/hc/en-us/articles/203660966-How-can-I-format-placeholders-with-Liquid-markup- For example, if tickets are sub...
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Stephen Belleauさんがコメントを作成しました:
Nicole - Community Manager I have observed Alejandro Colon investing so much time in the community over this past week, creating dozens of feature requests, sharing detailed use cases, and commenti...
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Stephen Belleauさんがコメントを作成しました:
Devan This is about the "Next Reply Time" SLA target which fails to update when a private comment is added to a ticket. It's problematic that CCed end-users who respond aren't counted as a public c...
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Stephen Belleauさんがコメントを作成しました:
Vincent Dollet I've seen similar behavior to what Violeta Micu describes as well. It's almost like the hourly sync goes back and forth between old/new values until the new data eventually sticks. A...
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Stephen Belleauさんがコメントを作成しました:
Ricardo - I'm looking to add First Reply Time to a report using the Ticket Updates dataset. I'm confused why this metric isn't available here as well, since it really is a metric based on a ticket ...