Stephen Belleau
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Stephen Belleauさんの最近のアクティビティ-
Stephen Belleauさんが投稿を作成しました:
Knowledge Capture - Edit Article
Currently, in order to edit an article you have to navigate to the help center. It would be ideal if the Knowledge Capture app included an edit button, so that edit actions are tracked as part of K...
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Stephen Belleauさんがコメントを作成しました:
Personally, I would love to see an account-wide configuration where we can create conditions or mappings for how the KC app should search, based on ticket attributes. And it would be amazing if we ...
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Stephen Belleauさんがコメントを作成しました:
Sure. Ideally, we can generate the public or password protected link, but since that link still goes to mydomain.zendesk.com where we have setup SSO, the users will still have to sign in before acc...
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Stephen Belleauさんがコメントを作成しました:
Hi Vincent, I won't be able to participate in the EAP, but wanted to share feedback that it's important to have the ability for shared dashboards to be behind SSO, and not just a password-protected...
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Stephen Belleauさんがコメントを作成しました:
Hey Jonathan - we have the same concerns about PII being emailed out. I'll share the (terribly inconvenient) workaround we use to reduce this risk. 1. Assume into an agent (via yourdomain.zendesk.c...
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Stephen Belleauさんがコメントを作成しました:
This is great news! We've been eagerly waiting for this feature. One pain point is that we don't have an option to leave a note when blocking a number. It would be ideal if we could have a way to t...
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Stephen Belleauさんがコメントを作成しました:
Being able to redact from chat history is really important. It's not ideal to have to delete the entire thing just because a customer shared sensitive info. We still want to preserve the record.
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Stephen Belleauさんが投稿を作成しました:
"Take it" in bulk edit
This feels more like a bug report than a feature request, but I was directed to post here. When an agent works in multiple groups, and they want to take multiple tickets from a group that is not th...
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Stephen Belleauさんが投稿を作成しました:
All IDs should be unique
We were shocked to find that one of our help center's categories has an exactly matching ID to one of our ticket forms. This should never happen with a 12-digit ID. If help center categories are go...
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Stephen Belleauさんがコメントを作成しました:
Can we get an update on this? As our instance grows and we have additional teams supporting different products, this is quickly becoming one of the biggest pain points right now - none of our teams...