Stephen Belleau
-
合計アクティビティ807
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー4ユーザー
-
投票497
-
サブスクリプション203
アクティビティの概要
Stephen Belleauさんの最近のアクティビティ-
Stephen Belleauさんがコメントを作成しました:
A couple of potential options: - Yes, the Time Tracking app includes a timer on the ticket, but it can also be configured to allow an agent to manually enter time. This is one of the settings: - I...
-
Stephen Belleauさんがコメントを作成しました:
Hey Jade! This should be as simple as pulling in Ticket Group as an attribute - either row or column, depending how you want to look at it. Give both options a try and see which you prefer. So an e...
-
Stephen Belleauさんがコメントを作成しました:
Hey Galina Skovorodnikova! Take a look at https://support.zendesk.com/hc/en-us/articles/360022183574-Reporting-with-tags#topic_q5d_dms_jkb So the syntax you're looking for should be something like:...
-
Stephen Belleauさんがコメントを作成しました:
Shona Coutts I don't think there's a native way to do this in Explore, but there's a workaround you can set up. For some reason, Triggers and Views do see Follow-up tickets as a channel. So you can...
-
Stephen Belleauさんがコメントを作成しました:
Joshua Bentley Gotcha! Then yes, I think there's a way. For your Talk query, create a custom attribute. We'll use the SWITCH function to replace the phone number with something more meaningful. You...
-
Stephen Belleauさんがコメントを作成しました:
No problem :) Haven't tried anything like that personally! But if the IVR transfer number shows up in that internal comment, you should be able to use it in a trigger condition the same way we're l...
-
Stephen Belleauさんがコメントを作成しました:
Mary Paez - I think this is actually possible! If you're using the Knowledge Capture dataset, you do have access to some Ticket attributes. There's a metric called % Article linking rate: D_COUNT(...
-
Stephen Belleauさんがコメントを作成しました:
You can do this with a custom attribute. But be aware, you can't filter a custom attribute by floating date ranges. So you need to: 1. Remove your Ticket Created - Year/Month columns. Since those h...
-
Stephen Belleauさんがコメントを作成しました:
Joshua Bentley This sounds familiar! We found a solution for exactly this scenario. Create a trigger with these conditions: Ticket is Created Channel is Voicemail Comment text does not contain the...
-
Stephen Belleauさんがコメントを作成しました:
Joshua Bentley You can totally do this! Adding buttons to toggle between common ranges is done via Bookmarks. The behavior you describe with the precanned dashboard automatically filtering for la...