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Pedro dos Santos

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Pedro dos Santosさんの最近のアクティビティ
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    Pedro dos Santosさんがコメントを作成しました:

    Hey!A good dark mode is key and a life, nay, a sight-saver for all us that spend countless hours looking at Zendesk, day in and day out.

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    Pedro dos Santosさんがコメントを作成しました:

    Hey! I'd love this too, good to hear that something's planned that might help. :) A good dark mode is key and a life, nay, a sight-saver for all us that spend countless hours looking at Zendesk, da...

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    Pedro dos Santosさんがコメントを作成しました:

    Hi Nicole, It's a daily occurrence for us at ActiveCampaign, I don't have specifics on the amount of merges that occur per day, but easily over 30+ times per day. There's pretty much no scenario fo...

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    Pedro dos Santosさんがコメントを作成しました:

    Prakruti, Thanks! And and chance to have this happen (chat being sent to Agent C) only when a chat is queued after an X amount of time?

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    Pedro dos Santosさんが投稿を作成しました:

    Better formatting in Zopim-to-Zendesk chat transcripts

    回答済み

    Hi, We came from LiveChat and this is how the transcripts they sent into Zendesk looked liked: http://screen.ac/1Z2Y0C1m0E1Y Much much more easier on the eye, easy to read and follow. Comparing to ...

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    Pedro dos Santosさんが投稿を作成しました:

    Smarter auto chat assignment for backup agents

    回答済み

    Let's say you want to have two agents online, and a third backup agent. Those two agents handle two concurrent chats. It would be cool if we could have the third backup agent only get chats sent hi...

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    Pedro dos Santosさんが投稿を作成しました:

    "Requester can see this comment" default setting

    Hi, For us, when merging tickets, the vast majority of use cases do not require the requester to have the ability to see the comment/reply letting them know the ticket was merged. It would be a hug...