Maggie Ungerboeck

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Setting view permissions for the Help Center

Hi Chris, Do you know what level Guide plan you are on? The Lite plan lets you manage access for public and signed in (registered) users but the Professional and Enterprise plans lets you manage ac...

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• Maggie Ungerboeck
• 作成日時 2021年02月25日 17:46
• 0 件の投票

1. コミュニティ
2. Guide Q&A
3. Blocking users or tagged users on user segment permissions

Hi Marie, You are correct that user segments give permission to view those articles where the user segment is assigned so then by default, any users not a part of that segment do not have access.  ...

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• Maggie Ungerboeck
• 作成日時 2021年02月16日 16:55
• 0 件の投票

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Organizing knowledge base content in categories and sections

Hi, There isn't a way to do this by default in Zendesk but if you have some coding expertise or have access to a developer, there is a solution that may work for you: https://support.zendesk.com/hc...

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• Maggie Ungerboeck
• 作成日時 2021年02月11日 16:55
• 0 件の投票

1. コミュニティ
2. Feedback on Gather
3. Feature request: Ability to allow customers to make anonomous community posts

Hi, We've enabled alias' (https://support.zendesk.com/hc/en-us/articles/360035199034) so our customers can use whatever user name they would like in the community. This might get you close to what ...

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• Maggie Ungerboeck
• 作成日時 2021年02月10日 18:45
• 1件の投票

1. コミュニティ
2. Guide Q&A
3. Configuring a Help Center for Two Products

Hi Bryan, We use user segments, and I've found then to be pretty easy to manage. Users inherit the tags from their organization so you can add the tag assigned to the segment to the organization an...

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• Maggie Ungerboeck
• 作成日時 2021年02月09日 17:50
• 0 件の投票

1. コミュニティ
2. Guide Q&A
3. Configuring a Help Center for Two Products

Hi Bryan, There are a lot of different ways you can approach this and they all come with their own pros and cons. I think some questions to consider are: How long do you need to support the two ve...

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• Maggie Ungerboeck
• 作成日時 2021年02月09日 17:09
• 0 件の投票

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Reviewing, approving, and publishing articles with Team Publishing

Hi Ashleigh, I haven't seen this in our Zendesk instance personally. Do you use translations? Are you able to access the article from the Help Center and try and edit it from there?  Thanks,Maggie

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• Maggie Ungerboeck
• 作成日時 2021年02月09日 16:41
• 0 件の投票

1. コミュニティ
2. Guide Q&A
3. User segments in Guide are applied to users that are not matching to criterias

Hi Yaniv, First thing I'd suggest checking is if the tags on the organization for the user that is getting included after you save match the tag(s) you have set for the user segment. The user inher...

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• Maggie Ungerboeck
• 作成日時 2021年02月03日 20:24
• 0 件の投票

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting reminders to review and verify articles

Hi Dawn, For the first question, the email that gets sent out is an automatic email so there isn't a way to change the content. For the second and third questions, the user doesn't need to be a gui...

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• Maggie Ungerboeck
• 作成日時 2021年01月21日 16:33
• 0 件の投票

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Viewing a list of all unverified articles that need verification

Hi, Are the articles you are trying to link to at a published status? For them to show in that third tab, they do have to be at a published status. Do you also use any other languages in your help ...

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• Maggie Ungerboeck
• 作成日時 2021年01月18日 21:50
• 0 件の投票