
Maggie Ungerboeck
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アクティビティの概要
Maggie Ungerboeckさんの最近のアクティビティ-
Maggie Ungerboeckさんがコメントを作成しました:
Hi Chris, Do you know what level Guide plan you are on? The Lite plan lets you manage access for public and signed in (registered) users but the Professional and Enterprise plans lets you manage ac...
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Maggie Ungerboeckさんがコメントを作成しました:
Hi Marie, You are correct that user segments give permission to view those articles where the user segment is assigned so then by default, any users not a part of that segment do not have access. ...
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Maggie Ungerboeckさんがコメントを作成しました:
Hi, There isn't a way to do this by default in Zendesk but if you have some coding expertise or have access to a developer, there is a solution that may work for you: https://support.zendesk.com/hc...
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Maggie Ungerboeckさんがコメントを作成しました:
Hi, We've enabled alias' (https://support.zendesk.com/hc/en-us/articles/360035199034) so our customers can use whatever user name they would like in the community. This might get you close to what ...
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Maggie Ungerboeckさんがコメントを作成しました:
Hi Bryan, We use user segments, and I've found then to be pretty easy to manage. Users inherit the tags from their organization so you can add the tag assigned to the segment to the organization an...
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Maggie Ungerboeckさんがコメントを作成しました:
Hi Bryan, There are a lot of different ways you can approach this and they all come with their own pros and cons. I think some questions to consider are: How long do you need to support the two ve...
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Maggie Ungerboeckさんがコメントを作成しました:
Hi Ashleigh, I haven't seen this in our Zendesk instance personally. Do you use translations? Are you able to access the article from the Help Center and try and edit it from there? Thanks,Maggie
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Maggie Ungerboeckさんがコメントを作成しました:
Hi Yaniv, First thing I'd suggest checking is if the tags on the organization for the user that is getting included after you save match the tag(s) you have set for the user segment. The user inher...
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Maggie Ungerboeckさんがコメントを作成しました:
Hi Dawn, For the first question, the email that gets sent out is an automatic email so there isn't a way to change the content. For the second and third questions, the user doesn't need to be a gui...
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Maggie Ungerboeckさんがコメントを作成しました:
Hi, Are the articles you are trying to link to at a published status? For them to show in that third tab, they do have to be at a published status. Do you also use any other languages in your help ...