Maggie Ungerboeck
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Maggie Ungerboeckさんの最近のアクティビティ-
Maggie Ungerboeckさんがコメントを作成しました:
Hi Max, Gotcha. You'll want to use the same idea but instead of the agents following the sections, have the end users follow the sections they want to receive notifications from when an article is ...
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Maggie Ungerboeckさんがコメントを作成しました:
Hi Max, Out of the box, there isn't a way to do this. In our case, since our sections align closely with the people we would notify of a published article, we have those agents follow those section...
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Maggie Ungerboeckさんがコメントを作成しました:
Hi Amy Gracer, We have the same challenge and I'm not aware of a solution as of yet. We ended up matching our article sections to the security (for the most part) so our agents can more easily gues...
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Maggie Ungerboeckさんがコメントを作成しました:
Hi Andre Ribeiro Queiroz, We never ended up taking this any further - we abandoned the project. Hopefully someone else has some experiences they can share. Thanks,Maggie
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Maggie Ungerboeckさんがコメントを作成しました:
Hi Mary, Yes, a drop-down list of users displays once you type @ and begin typing their name. See below for a screen shot of what happened when I typed @Maggie Ungerboeck: Thanks,Maggie
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Maggie Ungerboeckさんがコメントを作成しました:
We use Gather for users of our software to connect and post questions to each other. We initially started with just one forum (category) but after receiving user feedback, we created forums that we...
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Maggie Ungerboeckさんがコメントを作成しました:
Hi, Management permissions is where you configure the View/Edit and Publish permission so you are in the right place. You can create additional segments of your staff members (in the User segments ...
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Maggie Ungerboeckさんがコメントを作成しました:
Hi Keith, I did a quick test and was able to successfully submit a ticket using Edge. I'm on version Microsoft Edge 42.17134.1.0 which is the second most current version. Maybe check what version y...
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Maggie Ungerboeckさんがコメントを作成しました:
Hi Linda, If an end user does not have access to all the articles in a section, then the end user does not see the section at all. If the end user doesn't have access to any articles in a category,...
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Maggie Ungerboeckさんがコメントを作成しました:
Hi Linda, The segmentation is on the article level (it used to be on the section level but that was removed when they added the article level segmentation) so you could get to what you are looking ...