Karsten M. Jensen
Project Manager @ One.com
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合計アクティビティ123
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アクティビティの概要
Karsten M. Jensenさんの最近のアクティビティ-
Karsten M. Jensenさんがコメントを作成しました:
Bump. Still every interesting for us to get this feature in the API.
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Karsten M. Jensenさんがコメントを作成しました:
We also need this functionality in the chat with departments supporting nine countries with different holidays. It is very inconvenient and risky to manually close and open on specific days, which ...
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Karsten M. Jensenさんがコメントを作成しました:
Bump! A very desired feature.
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Karsten M. Jensenさんがコメントを作成しました:
Bump! A much needed feature.
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Karsten M. Jensenさんが投稿を作成しました:
Rating request using Chat Conversations API
計画済みHi, We wish to request an API endpoint that triggers the "rating request". We're building our own chatbot and need to be able to invite visitors to rate the chat. The endpoint should perform the sa...
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Karsten M. Jensenさんがコメントを作成しました:
Hi everyone, I'm trying to look up the count of tickets/chats that have two (in this case) specific tags. Reading the comments made me try: SELECT # Tickets WHERE (SELECT IFNULL((SELECT # Tickets w...
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Karsten M. Jensenさんが投稿を作成しました:
Zendesk Chat API transfer to agent
回答済みHi, We would like to request the possibility to transfer an ongoing chat to a specific agent using your Chat API. We see quite a lot of visitors leaving the chat by mistake, or who come back later,...
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Karsten M. Jensenさんが投稿を作成しました:
Shortcuts usage count
Hi, We would like to see statistics for shortcuts, primarily "Usage count" as a new column under: /chat/agent#shortcuts This would help us priorities maintenance and improvements of shortcuts.
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Karsten M. Jensenさんがコメントを作成しました:
Hi Jupete, We are interested in using the Community in the Zendesk Guide, but we do not want to use Zendesk Support (Tickets), and I have doubts as to whether it's possible to have one without the ...
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Karsten M. Jensenさんがコメントを作成しました:
Is it possible to use Community and User profiles without using Zendesk Support (tickets)?