Aimee Spanier
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Aimee Spanierによる最近のアクティビティ-
mnemosyne The video should be working now. Sorry for the delay! Let us know if you're still running into problems.
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Thanks for catching those, Francis! They've been fixed.
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Thanks for catching those, Justin! I've fixed the resource link and removed the video until I can track down a working version of it.
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Hi, Krista. The Multibranding Zendesk Chat article is currently unavailable because it is outdated and in need of an overhaul. It's on the docs radar, but we haven't had the bandwidth yet to make t...
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CJ Johnson: You may find the following articles useful: Migrating from live chat to Zendesk messaging Resources for migrating from live chat to Zendesk messaging There is a lot of overlapping infor...
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CJ Johnson: CSAT ratings are available for messaging. See About CSAT ratings in Zendesk messaging. Skills-based routing and attachments are still being worked on. I don't have an ETA for either fea...
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Hi, CJ Johnson. You can find the information about the agent UI for messaging in Agent Workspace for Zendesk messaging.
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Hi, Ryan Lainchbury. Messaging conversations don't "end" in the same way live chats do. They're more persistent, and are tied to tickets more closely, than chats. In a nutshell, to truly end a conv...
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Jake Bantz has yet another great tip! Updating the breadcrumbs in Help Center to match a custom Community name - contributed by Jake Bantz
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It's a big week for support tips. Thanks, Elliott! Redirecting traffic from deleted Help Center articles - contributed by Elliott B.