Andrew Dietrich

1. コミュニティ
2. Tips from users - Zendesk Suite
3. How to Include end-user browser information via Help Center

Hi Sajan, The coloring of the text looks good from what I can see, but I can't see the end of your code  -- are you using the closing script tag? And what are the errors?

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• Andrew Dietrich
• 作成日時 2019年02月20日 17:14
• 0 件の投票

1. コミュニティ
2. Tips from users - Zendesk Suite
3. How to Include end-user browser information via Help Center

Hey Matt,   Unfortunately we wouldn't capture that by default. The workaround detailed in this post includes OS data, though. 

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• Andrew Dietrich
• 作成日時 2018年11月29日 20:57
• 0 件の投票

1. コミュニティ
2. Tips from users - Zendesk Suite
3. How to Include end-user browser information via Help Center

Hey Matt, To clarify since you mentioned mobile OSs -- are these requests that are via the mobile Help Center access through a browser, or are they requests from a Mobile SDK implementation? The tw...

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• Andrew Dietrich
• 作成日時 2018年11月27日 21:53
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Can the {{if}} expression in the help center supports comparison?

Hi Jo! Sounds like a unique use-case. I've opened up a ticket for further investigation on this -- you should receive an email shortly.

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• Andrew Dietrich
• 作成日時 2016年07月28日 16:25
• 0 件の投票

1. コミュニティ
2. Tips from users - Zendesk Suite
3. Using Triggers to get the most out of Customer Satisfaction - Re-evaluation

Hi Cristin, At this time there is no workaround for this, unfortunately. If a customer would like to change their rating after its initial setting, they need to log in.

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• Andrew Dietrich
• 作成日時 2015年05月10日 17:03
• 0 件の投票