Andrey Sarapulov
-
合計アクティビティ48
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー0ユーザー
-
投票2
-
サブスクリプション23
コメント
Andrey Sarapulovによる最近のアクティビティ-
Meilech, I suspect by proactive ticket you are referring to a situation when an Agent is creating a new ticket from Zendesk Support. I suspect that the condition in the liquid code used in your Zi...
-
Kevin, Consider minimizing the HTML code (e.g. removing line breaks) -> adding it into Zendesk Dynamic Content -> save the Dynamic Content placeholder into the Zignatures App setting. Then tends to...
-
Nabil, I don't see from your code sample where the "Thanks, Nabil Labs Support Leader" text coming. I assume it may be the native Zendesk signature. If so, then you need to disable it.
-
Nabil the "outbound_sms" tag should be added to the ticket by, say, a macro when someone is sending the SMS. Is this happening?
-
Meilech Knopfler Rudolph Beaton Nabil Sabih Can you be more specific? What exactly didn't work for you?
-
You can download the App from the marketplace. It perfectly works! For technical questions feel free to contact the App developer.
-
When I tested it the dash symbol from the code didn't work. So I had to copy the actual dash symbol from the Help Center into the code. Then it started to work.
-
Also, for more advanced signatures you can use Zignatures App
-
>Each team of agents will have their share signatures. Product A has a standard signature, Product B has a different signature, etc. This is where Zignatures app may come handy. You'll need to add ...
-
@... Interesting... Can you render {{ticket.via}} placeholder on a ticket (inject it as a text > submit a ticket) to see what value it renders?