Arianne Batiles

1. Email
2. ...
3. Setting up your email channel
4. Adding support email addresses for users to submit tickets

Hi Seneca Spurling, If you want to choose a support address when creating a ticket on behalf of a customer, you may consider using the Select an Address app. This app lets you select a support emai...

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• Arianne Batiles
• 作成日時 2023年10月02日 02:46
• 0 件の投票

1. People
2. People advice and troubleshooting
3. What is the organization subscription notification within ticket events?

Hi Dave Tonks I have created a ticket for us where we can continue working together. Please check your email for an update. Thanks! 

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• Arianne Batiles
• 作成日時 2023年09月26日 06:41
• 0 件の投票

1. コミュニティ
2. Tips from users - Zendesk Suite
3. Collecting CSAT Data For Multiple Agents on the Same Ticket

Hi Harrison Meesschaert,  Since satisfaction rating is done per ticket and not per agent, in order to determine when or which agent was assigned to a ticket when the requester filled out the satisf...

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• Arianne Batiles
• 作成日時 2023年09月26日 04:14
• 0 件の投票

1. People
2. People advice and troubleshooting
3. What is the organization subscription notification within ticket events?

Hi Dave Tonks, Yes; hence, we can reflect the organization in the trigger email notifications by adding the ticket organization placeholder. This placeholder shows the assigned organization for a s...

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• Arianne Batiles
• 作成日時 2023年09月26日 00:16
• 0 件の投票

1. People
2. People advice and troubleshooting
3. What is the organization subscription notification within ticket events?

Hi Dave Tonks, You can add the ticket organization placeholder to your trigger notification's email body to help your customer or requester know the organization of their email.  {{ticket.organizat...

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• Arianne Batiles
• 編集済み 2023年09月25日 04:57
• 0 件の投票

1. Bots and automation
2. Zendesk bot documentation
3. Configuring email autoreplies to deflect requests

That's right. Thanks for flagging, Walter. The first placeholder should be  {{autoreply.article_list}} We'll be updating this article shortly. Thanks! 

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• Arianne Batiles
• 作成日時 2023年09月11日 05:35
• 1件の投票

1. Bots and automation
2. Zendesk bot documentation
3. Configuring email autoreplies to deflect requests

Hi Cristian Cernaianu,  Would you mind sharing your use case? Although we cannot change the placeholder rule, may I know why would you like placeholders to be both required and optional? 

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• Arianne Batiles
• 作成日時 2023年09月11日 04:05
• 0 件の投票

1. Bots and automation
2. Zendesk bot documentation
3. Optimizing your articles for autoreplies

Hi Doug Young,  Although we don't really have a native feature that can exclude articles from the recommendations.  You may use labels and add them to the articles you would only want to show. This...

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• Arianne Batiles
• 作成日時 2023年09月07日 04:55
• 0 件の投票

1. Talk
2. ...
3. How to manage phone numbers in Talk
4. How do I set up an IVR?

Hi Kevin Froleiks, The "default" option for IVR keypress is a catch-all action that is triggered when a caller presses a key that is not specifically defined in your IVR menu. This option is useful...

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• Arianne Batiles
• 作成日時 2023年09月06日 08:43
• 0 件の投票

1. Messaging
2. ...
3. Zendesk messaging
4. Messaging reporting in Zendesk Agent Workspace

Hi Evan McGivern I'll create a ticket for us to further discuss this. Kindly check your inbox for updates. Thanks! 

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• Arianne Batiles
• 作成日時 2023年08月31日 01:13
• 0 件の投票