Barry Neary
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アクティビティの概要
Barry Nearyさんの最近のアクティビティ-
Barry Nearyさんがコメントを作成しました:
This is released
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Barry Nearyさんがコメントを作成しました:
Changed back to Planned
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Barry Nearyさんがコメントを作成しました:
Hi We are in final testing for Focus mode - expected release in the next few weeks (but no guarantees!)
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Barry Nearyさんがコメントを作成しました:
Hi Alan Yedid Yes, it can
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Barry Nearyさんがコメントを作成しました:
Hi Jahn Bronilla If you switch off the message activity routing setting then each message after 10 mins in queue will be set to inactive and will no longer take up capacity. Then when agents come o...
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Barry Nearyさんがコメントを作成しました:
Hi Tim M We are actively working on the limtation that agent needs to do something when skills timeout to get the ticket. This should be in place by end of Q2
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Barry Nearyさんがコメントを作成しました:
Hi Zach Gilbert I am not sure, Rohan Gupta can perhaps answer that one....
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Barry Nearyさんがコメントを作成しました:
Hi Tim M Just to confirm, you want there to be no delay between there being no available agent with the right skill and the dropping of that skill? If so, I believe you can reduce the skills timeou...
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Barry Nearyさんがコメントを作成しました:
Hi Zach Gilbert We will be adding Talk SMS's to the list of ticket types that will be routed by the routing engine hopefully in March 2024. This will mean that SMS tickets created via Talk will be ...
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Barry Nearyさんがコメントを作成しました:
Hi Brighton Currently the only statuses you can change to when an idle timeout occurs are Offline or Away - Away means the agent can still be assigned support tickets but not messages or calls