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Carl McDowell

Zendesk Customer Care
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Carl McDowellさんの最近のアクティビティ
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    Carl McDowellさんが記事を作成しました:

    Web Widget（従来版）に電話番号を追加できません

    1. Web Widget
    2. Web Widgetに関するアドバイスとトラブルシューティング

    問題の内容 複数の電話番号がありますが、Web Widget（従来版）でTalkを設定するときに、追加したい電話番号が「 表示する電話番号」の下に表示されません。 解決のステップ 「 グループルーティング」を選択すると、Talkはこのグループの対応可能なエージェントに折り返し電話リクエストを提示します。 グループルーティングを設定する場合は、グループルーティングを設定するグループに各電話番号...

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    Carl McDowellさんがコメントを作成しました:

    1. Talk
    2. ...
    3. Setting up Talk
    4. Talk network requirements

    Hi Vaughan,As I mentioned the video test results are not required for Zendesk Talk.The article also states at the end: You can ignore the error: Group Room failed: No stats were able to be recorde...

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    Carl McDowellさんがコメントを作成しました:

    1. Talk
    2. ...
    3. Setting up Talk
    4. Talk network requirements

    Hi Carla Siegert,No the video test is not important. You can read more on how to interpret the results from the twilio test here: How do I use the Twilio network test to troubleshoot Talk agent calls?

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    Carl McDowellさんがコメントを作成しました:

    1. コミュニティ
    2. Developer - Zendesk SDKs
    3. Hot Reload in zat theme preview not working

    Hi Marib Aldoais,Our developers have now released this update so you can Previewing theme changes locally.This gives you the ability to work on a theme in your preferred code editor locally and pre...

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    Carl McDowellさんがコメントを作成しました:

    1. Talk
    2. ...
    3. Managing Talk
    4. Zendesk Talk call recording FAQ

    Hi Jeremy,We have this other article: Managing data storage in your Zendesk accountAnd it is mentioned there:Note: Storage limits do not include Talk recordings, but let me see if we can have this ...

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    Carl McDowellさんがコメントを作成しました:

    1. コミュニティ
    2. Developer - Zendesk SDKs
    3. Hot Reload in zat theme preview not working

    Hi Marib AldoaisThank you so much for alerting us to this issue! Our product development team has been made aware, but we are unable to offer a target date for resolution at this time.We encourage ...

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    Carl McDowellさんがコメントを作成しました:

    1. Talk
    2. ...
    3. SMS and Text message help
    4. Why do my SMS messages fail to send?

    Hi MariaTo help find the reason why your messages are not being sent, I've created a ticket for you as there are multiple possibilities on the reasons. Some of the common reasons: United States ca...

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    Carl McDowellさんがコメントを作成しました:

    1. コミュニティ
    2. Zendesk Suite Q&A
    3. Keeping multiple spaces between words

    We have the following note in this API reference regarding the ticket comment:https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#bodies  If you use body, multiple conse...

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    Carl McDowellさんがコメントを作成しました:

    1. コミュニティ
    2. Feedback - Voice (Talk)
    3. Hold

    Hi Mandy,While on Hold you aren't able to make a new outbound call, with a new ticket.But you can use the transfer option while on hold, to make an outbound call. This lets you talk with this perso...

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    Carl McDowellさんがコメントを作成しました:

    1. Talk
    2. ...
    3. How to get help with phone call problems in Talk
    4. What are the most common Talk error messages?

    Please create a ticket with support to have international calling enabled for your account, or if you want to keep the call costs lower and have a USA phone number in your account ensure you are se...