
Caroline Kello
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合計アクティビティ167
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アクティビティの概要
Caroline Kelloさんの最近のアクティビティ-
Caroline Kelloさんがコメントを作成しました:
Hi Gabriel, There's an email that's sent when agents are deleted, but you're right that there's none for agent creation or user suspension. Can you share a little bit more around why notifications...
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Caroline Kelloさんがコメントを作成しました:
Thanks for explaining; it'll be interesting to see if any other folks on this thread agree as it's been a consistent piece of feedback that it's the preference to the see the from/to values. The re...
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Caroline Kelloさんがコメントを作成しました:
Hey Yasser, can you explain a little bit more about what you mean by "seeing the exact changes straight away"?
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Caroline Kelloさんがコメントを作成しました:
Ah, so if an end-user were to have their role set to that of a agent? That's something we already have events for in the Audit log. 1. If this is for the question if Light Agent activity is captur...
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Caroline Kelloさんがコメントを作成しました:
Hi Rusty, We've currently no plans on extending this to capture end-user access events. What are some of the activity you'd like to see there? And what would you use that information for? We didn't...
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Caroline Kelloさんがコメントを作成しました:
Hi Community folks, Thank you so much for sharing your feedback and requests so far! Our team is planning a research study to talk about security needs including 2FA and the Audit Log. You may sign...
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Caroline Kelloさんが投稿を作成しました:
API response examples for the most commonly asked questions
The information in the Access log API is built to answer 3 questions: Who looked at a ticket Who looked at a user profile What searches did an agent make (including the search term) Below are the...
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Caroline Kelloさんがコメントを作成しました:
Hi May, your account has now been enabled and you can start making requests to https://[yoursubdomain].zendesk.com/api/v2/access_logs
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Caroline Kelloさんがコメントを作成しました:
I'll wait a little bit until its closer to when we might need it. This is perfectly fine, but just be mindful that we do not provide you with retroactive data - only from the moment you're invit...
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Caroline Kelloさんがコメントを作成しました:
Hi Joel! We're currently making plans to GA this API but we've not yet settled on a timeline, it remains in EAP for the time being. You're spot on that right now this is an API only offering, whi...