Chris H

I do have a work around for this. Instead of using top/bottom you can use a sort of value descending with a sql options limit set to 10. This will get you the top 10 largest values and the totals calculation will work properly.
 
 

Hello Abdul,

Does the link not appear when you create it this way? Do you have an example of the line of code you are using for this link that we can review?

I look forward to assisting on this!

Best,

Chris H
Technical Support Architect

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Alfine,

Andre is on point on this one. Using tags to flag tickets that have had a high priority is the way to accomplish this. Unfortunately I am not aware of another method of getting what you are looking for here. It may be a good idea to update these macros to not clear all tags as they are very useful in reporting and other business rules. If these need to remove a single tag then adjusting the setup to remove only that tag would be the best option going forward.

I apologize for any inconvenience!

Best,

Chris H
Technical Support Architect

Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

Hello Vigo,

Unfortunately delete is not an event that can be used in a trigger or automation. The status field is covered in the Additional conditions for triggers, automations, and views section stating
status "is", "new", "open", "pending", "hold", "solved", or "closed"
"is_not",
"less_than",
"greater_than"
The ticket is portion is used in the UI for the created and updated conditions which is covered by the portion you copied in that code block.

Best,

Chris H
Technical Support Architect

Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

Hello Sree,

The urls you are showing here are not the incremental export endpoint urls but instead the standard API endpoint urls. I would recommend using the endpoints found at Incremental Organization Export  as these will support the start time parameter you are passing!

Best,