Eric Gao
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Eric Gaoによる最近のアクティビティ-
Hi Yoosuf, Thanks for reaching out. If you are on an integrated account (Support + Chat) then these APIs will not be accessible due to deprecation. If you are on a standalone Zopim instance and st...
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Hi Jane, The recipe will include all ticket assignments, including reassignments. So any reassigned tickets will be captured by the query accordingly. Warm Regards, Eric Eric G. Gao | Technical Su...
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Correction below - The two are: "dashboard_title" and "date" (with double curly brackets added). Thanks, Eric G. Gao | Technical Support Architect | Zendesk
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Hi David, There are currently two placeholders available for Explore dashboard scheduling: title for the dashboard date of the dashboard in the agent's timezone Thanks, Eric G. Gao | Technical S...
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Hi Kyle, There is unfortunately not a way to automatically apply a certain User Tag to existing/new users. A tag must be manually added to each user's profile either manually or via our Update Use...
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Hi Alex, While there is not a View condition that can filter on where "Assignee updated" is null, you could add "Assignee updated" as a column to your view, then apply an ascending sort on that co...
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Hi Bobby, You can report on organization fields to a certain extend when working in the Talk dataset in Explore. You can find the list of reportable org fields here: https://support.zendesk.com/h...
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Hi Marcel, Thanks for reaching out and hope your day is going well. If the goal is to compare the AVG # of Tickets Created per Day between this month and the previous month, we can leverage the def...