Eric Gao
-
合計アクティビティ714
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー4ユーザー
-
投票645
-
サブスクリプション30
コメント
Eric Gaoによる最近のアクティビティ-
Hi Chad, You are correct that the Update Channel attribute is only available in the Ticket Updates dataset, and not the Tickets dataset. If you were planning on using the Tickets dataset, we would...
-
Hi Heather, The Satisfaction tab, as well as the default satisfaction queries in Explore, will be looking at the ticket solved date (rather than the CSAT rated date). Explore currently does not ha...
-
Hi Yoosuf, Thanks for reaching out. If you are on an integrated account (Support + Chat) then these APIs will not be accessible due to deprecation. If you are on a standalone Zopim instance and st...
-
Hi Jane, The recipe will include all ticket assignments, including reassignments. So any reassigned tickets will be captured by the query accordingly. Warm Regards, Eric Eric G. Gao | Technical Su...
-
Correction below - The two are: "dashboard_title" and "date" (with double curly brackets added). Thanks, Eric G. Gao | Technical Support Architect | Zendesk
-
Hi David, There are currently two placeholders available for Explore dashboard scheduling: title for the dashboard date of the dashboard in the agent's timezone Thanks, Eric G. Gao | Technical S...
-
Hi Kyle, There is unfortunately not a way to automatically apply a certain User Tag to existing/new users. A tag must be manually added to each user's profile either manually or via our Update Use...
-
Hi Alex, While there is not a View condition that can filter on where "Assignee updated" is null, you could add "Assignee updated" as a column to your view, then apply an ascending sort on that co...
-
Hi Bobby, You can report on organization fields to a certain extend when working in the Talk dataset in Explore. You can find the list of reportable org fields here: https://support.zendesk.com/h...
-
Hi Marcel, Thanks for reaching out and hope your day is going well. If the goal is to compare the AVG # of Tickets Created per Day between this month and the previous month, we can leverage the def...