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Greg Katechis
参加日2021年4月14日
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前回のアクティビティ2025年3月13日
Zendesk Developer Advocacy
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さんの最近のアクティビティ Greg Katechis
Greg Katechisさんがコメントを作成しました:
コミュニティのコメント Developer - Zendesk APIs
Hi Kazuyuki!
So there seems to be something that you're using to convert the files, but as far as I'm aware, we don't have any API that is going to do that. We only process changes that are sent to us and I see you mentioned something about the "api to run from gas", which seems to indicate a third-party tool in the middle. Is this tool what is modifying these files?
So there seems to be something that you're using to convert the files, but as far as I'm aware, we don't have any API that is going to do that. We only process changes that are sent to us and I see you mentioned something about the "api to run from gas", which seems to indicate a third-party tool in the middle. Is this tool what is modifying these files?
コメントを表示 · 投稿日時:2025年3月13日 · Greg Katechis
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Greg Katechisさんがコメントを作成しました:
コミュニティのコメント Developer - Zendesk Apps Framework (ZAF)
Thanks for that Andy! I'm not seeing where you're using the OAuth token in this request...the Auth headers are referencing a JWT, not the OAuth token that you defined. So I think the issue here is that your JWT is expiring and the OAuth token is never being used. Could you update the request to use
Also, not sure if this will matter, but I don't believe you need to specify the oauth object as secure itself, you just need to set that in the request. Let me know if this resolves it all for you.
"Bearer {{setting.token}}"
instead? Also, not sure if this will matter, but I don't believe you need to specify the oauth object as secure itself, you just need to set that in the request. Let me know if this resolves it all for you.
コメントを表示 · 投稿日時:2025年3月11日 · Greg Katechis
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Greg Katechisさんがコメントを作成しました:
コミュニティのコメント Developer - Zendesk SDKs
Hi Yan! This is going to be an authentication issue, so make sure that you are using the correct credentials for an end-user when testing this. Let me know if you are still experiencing problems when using the correct end-user credentials.
コメントを表示 · 投稿日時:2025年3月11日 · Greg Katechis
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Greg Katechisさんがコメントを作成しました:
コミュニティのコメント Developer - Zendesk SDKs
Hi Anthony! This functionality currently doesn't exist, however we did release a feature recently that might help. It allows customers to start a new conversation instead of continuing the existing one. It doesn't clear the current conversation, but it is a good start. Take a look at our docs here for more info.
コメントを表示 · 投稿日時:2025年3月07日 · Greg Katechis
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