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Greg Katechis
参加日2021年4月14日
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前回のアクティビティ2025年2月19日
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さんの最近のアクティビティ Greg Katechis
Greg Katechisさんがコメントを作成しました:
Hi Leonardo! Can you confirm that you have a custom object that has a key called “available”? I just want to check because it's similar to our example docs here and if you're looking for just a checkbox, you would need to call out the specific keys for all of those checkboxes. If you had more than one, you would need to use the “or” array for this.
If you do have a checkbox with “available” as a key, let me know and we can investigate this further!
コメントを表示 · 投稿日時:2025年2月19日 · Greg Katechis
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Greg Katechisさんがコメントを作成しました:
Hi Raghav! I was initially reproducing the behavior that you noted, but I also saw that my gradle version was out of date, so I upgraded that. After I performed that upgrade, the issue was no longer present and it's running perfectly on all API versions from 21-25 for me. Could you check to see if you have the option to upgrade and let me know if that resolves it for you as well?
コメントを表示 · 投稿日時:2025年2月19日 · Greg Katechis
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Greg Katechisさんがコメントを作成しました:
Hi Jason!
I'm not familiar with ZenPy's mechanisms, but calling an article via our API should increment the view count each time. You could check this by looking at the Views by Channel method in Explore. If you are caching the responses somewhere, then that would potentially be why you aren't seeing it increment.
コメントを表示 · 投稿日時:2025年2月19日 · Greg Katechis
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Greg Katechisさんがコメントを作成しました:
Hey Ron, sorry about that, looks like they gave you the wrong link. To get the URL of a recording, you actually need to use the List Comments endpoint (and the corresponding ticket ID of the call) and retrieve the URL from the `recording_url` property that will be returned.
コメントを表示 · 投稿日時:2025年2月11日 · Greg Katechis
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Greg Katechisさんがコメントを作成しました:
Hi Daniel,
You are correct that in this situation, you would need to permanently delete the entire ticket. The API is definitely an option, there are also third-party apps that can help if you prefer that method. Take a look at this article for more info and let us know if you have any other questions.
コメントを表示 · 投稿日時:2025年2月11日 · Greg Katechis
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Greg Katechisさんがコメントを作成しました:
Hi David!
It sounds like there may be a piece missing in the payload, with the usual culprit being a missing `email_verified` parameter. Take a look at this documentation to see all the steps and if you are doing everything there and still seeing this issue, let me know and I'll open a private ticket so that we can investigate this further.
コメントを表示 · 投稿日時:2025年2月11日 · Greg Katechis
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Greg Katechisさんがコメントを作成しました:
Hi Zac!
I reached out to the team that handles this and it looks like this isn't something that we need to handle on our side. We utilize an AWS service for APNs, which means that we don't need to communicate directly with APNs. This means that everything should be just fine on the production switch date, but if you do encounter any issues, please let us know!
コメントを表示 · 投稿日時:2025年2月11日 · Greg Katechis
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