Jake Bantz

1. Support
2. ...
3. Ticket automation and collaboration
4. Automatically detecting customer intent, language, and sentiment

Håvard Skare, This article is super helpful in tracking down why a ticket was not enriched by intelligent triage: Why didn’t intelligent triage add predictions to a ticket? Can you please see if th...

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• Jake Bantz
• 作成日時 2023年11月28日 21:52
• 1件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Improve AI's Sentiment and Intent suggestion after on manual adjustments

Hi Eric, Thanks for sharing your feedback! This is on our roadmap, but I'm also pulling your input into our product feedback to help guide our path as we develop such features.

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• Jake Bantz
• 作成日時 2023年11月15日 19:04
• 1件の投票

1. Support
2. ...
3. Ticket automation and collaboration
4. Analyzing intelligent triage results and taking action

Hi Tatiana Christensen, I'm glad you're finding use out of the resources we've put together! There are a couple of approaches you could take when the agents see the intents as incorrect. You could ...

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• Jake Bantz
• 作成日時 2023年10月31日 15:10
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Has anyone had any luck with generative AI that reads your knowledge base and suggests a response?

Tom Erik Skjønsberg, Thanks for the feedback! That could be pretty powerful for sure. I'm going to pull this into our product feedback repository to make sure it's considered in future iterations w...

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• Jake Bantz
• 作成日時 2023年10月27日 09:17
• 1件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Custom user fields in placeholders

Hello! Be sure you are adding a context to the placeholder like requester or current_user. We have more information about the context the product is expecting in this article.

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• Jake Bantz
• 編集済み 2023年10月24日 11:17
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Making Zendesk AI a tool not a toy

Viachaslau Skorbezh I'm glad you're keeping up to date on what we're building. 😀 I'll make sure my colleagues see your point about combining summary and intent. For reporting - yes! There are some ...

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• Jake Bantz
• 編集済み 2023年10月12日 09:45
• 1件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Making Zendesk AI a tool not a toy

Hi Viachaslau Skorbezh, Thanks for taking the time to provide us with feedback. Hopefully you have found it already, but our team is working hard to build and enhance the ticket summarization featu...

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• Jake Bantz
• 作成日時 2023年10月11日 07:58
• 1件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Has anyone had any luck with generative AI that reads your knowledge base and suggests a response?

Hi Brian Greenberg, You're very timely! We just announced generative replies in a bot here. Are you also looking for functionality like this, but to occur via a trigger/ticket comment? Are you look...

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• Jake Bantz
• 作成日時 2023年10月05日 10:10
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. AI - Ticket Summarization should also Summarize Internal Notes

Reshma Patel thanks for the fast response and input!

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• Jake Bantz
• 作成日時 2023年09月25日 16:06
• 0 件の投票