Jennifer Rowe

1. コミュニティ
2. Tips from users - Zendesk Suite
3. Deep dive into ticket reassignment with Explore reports

Thanks for sharing this Explore recipe, Ahmed Zaid! Amazing.

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• Jennifer Rowe
• 作成日時 2023年05月02日 20:54
• 0 件の投票

1. コミュニティ
2. Zendesk Support EAP - New Custom Objects
3. How to enroll into the New Custom Objects EAP

Hey Dan Cooper! That sounds like a cool use case. Maybe you'd like to write it up as a tip, if it works out!? :)  Good luck! Thanks! 

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• Jennifer Rowe
• 作成日時 2023年04月11日 20:42
• 0 件の投票

1. コミュニティ
2. Tips from users - Zendesk Suite
3. Turning nested field options into usable placeholders with dynamic content

This is great! Thanks for sharing this tip, Dan Cooper!

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• Jennifer Rowe
• 作成日時 2023年04月07日 15:46
• 0 件の投票

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: April 2023

Hi Shana Blackstone, Yes, you are correct, it's the same feature. This What's New is a roundup of all the features released in the last month. 

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• Jennifer Rowe
• 作成日時 2023年04月03日 19:57
• 0 件の投票

1. Guide
2. Getting started with Guide
3. Getting started with Guide for your help center: Setting up

Hi Dominique Frossard, Thanks for including the screen shots, that's really helpful. You are clicking the settings icon in Support. The instructions say "In Guide, click the Settings icon..."To get...

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• Jennifer Rowe
• 作成日時 2023年03月30日 19:45
• 0 件の投票

1. Chat
2. ...
3. Chat basics
4. Zendesk Chat billing FAQs

Thanks for letting us know Mark. We'll get that fixed.  In the meantime, here's the link you need:https://support.zendesk.com/hc/en-us/articles/4581766374554  

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• Jennifer Rowe
• 作成日時 2023年03月29日 18:20
• 0 件の投票

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Migrating to the Zendesk Agent Workspace

Thanks for letting us know, Lila Kingsley! We'd get that fixed.  

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• Jennifer Rowe
• 作成日時 2022年11月03日 22:30
• 0 件の投票

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting and editing links in articles

Hi Rebecca,We haven't published anything about the script we use and I don't know anything more about it.  The person on our team who created the script is currently on leave, but I'll ask him to p...

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• Jennifer Rowe
• 作成日時 2022年10月24日 21:33
• 0 件の投票

1. Guide
2. ...
3. Self-service best practices and recipes
4. Best practices: Developing content for your knowledge base

Thanks for letting us know about the broken links, Kalle Windefalk.I've removed both links. They were pointing to very old, archived community posts. Thanks again for the heads up!  

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• Jennifer Rowe
• 作成日時 2022年09月12日 17:41
• 0 件の投票

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

Correction: The Messaging dataset EAP that we posted earlier today is currently restricted and not taking new signups. We'll let you know if that changes. Sorry for the confusion!

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• Jennifer Rowe
• 作成日時 2022年08月23日 22:30
• 0 件の投票