Jenny Gillett
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Jenny Gillettによる最近のアクティビティ-
Hi Andy, Thanks for your questions, can you expand on what data you are looking to report on so we can better guide you? From the Talk/Usage Charges Tab in Admin Center, you can export your text u...
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正式なコメント Hi Larry and Jason, Thank you both for your comments. Let me clarify a couple of points. In Talk today we have 4 recording settings: Always record calls : All inbound and outbound calls are rec...
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Hi all, We do have the ability to send a proactive text using tags and triggers, to send the message via Text. Have a read of this article, under the section "Create a proactive ticket" it might h...
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Hello Mostafa, Thank you for reaching out and taking the time to write on our community. I wanted to let you know that we are very aware of this gap between the new Zendesk Messaging widget and T...
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Hi, If I understand your question correctly, for the Overflow feature in Talk the only line type that is supported is a PSTN (telephone number) you can not overflow to a digital line. Hope this an...
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正式なコメント Thanks, Gab for the update from the Explore side. As a workaround, we do have some reporting on the digital calls in our Usage Charges tab in the Talk settings. In that CSV report you will be able...
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Hi Will, Thanks for taking the time to post on the forum. Unfortunately, this capability is not something that we have on our roadmap at this time. If this changes in the future I will update th...
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Hi Shiva, Thank you for reaching out about your request for Video, I am happy to be able to tell you that we have this feature on our roadmap for 2022. We will be starting discovery and gathering ...
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正式なコメント Hi Annie and James, Thank you for taking the time to provide us with your feedback regarding the Callback feature. I want to acknowledge you are correct we do have a gap with the feature today a...
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Hi Abhishek Vijay, Thanks for reaching out, great to hear your use case and I'm happy to let you know that we will be addressing this as part of the roadmap we have planned for adding voice capabi...