Kolten Kittleson
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Kolten Kittlesonによる最近のアクティビティ-
Hello José, We appreciate the feedback on sorting tickets, and well there isn't an option to color-code tickets now, you could create views based on ticket statuses. By creating those views, it wou...
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Hello Aiat, Thank you for the feedback, however Flow Builder is limited to only accounts on Agent Workspace. There aren't plans to bring this feature over to the non-Agent Workspace interface, but ...
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Hey Jacob, Thank you for using the Community to ask about this, and I am happy to say that it is possible to change the name of the bot. Feel free to check out the article linked right here for det...
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Hello Marta, Thank you so much for the feedback on ticket status changes. At this time there aren't plans to keep a ticket from changing statuses natively, however you could look at building a trig...
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Hi Craig, Thank you for the feedback on the system rule! The two specific rules in play (closing tickets that have been solved for 28 days and archiving them after 120 days) are not configurable....
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Hello Matthew, It looks like Edwin was able to provide a trigger example that should help with your workflow question! If you have any other feedback, please feel free to continue to use the Commun...
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Hello Keith, I appreciate the feedback on the pricing structure, however there aren't plans to adjust this feature to include other plan levels. Feel free to continue to leverage our Community page...
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Hello Jacob, I appreciate the feedback on our product, and it looks like CJ gave a great suggestion (and was going to be mine as well). That workflow should close those reply messages in the event ...
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Hey Alex,Thank you for the great product feedback, and at this time we don't have plans to introduce the option to block users from submitting duplicate tickets. Feel free to continue to follow thi...
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Hello Jim, Thank you for the great question and feedback on a way to leverage an SSO feature with the widget. Unfortunately that is not a possible option, but I will certainly mark this thread for...