Lisa Kelly

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Thank you, Marleen. I forwarded your comment along to the Side conversations product team.  As a workaround, you can deactivate side conversations in the context panel, but still use them in ticket...

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• Lisa Kelly
• 編集済み 2023年12月01日 16:58
• 0 件の投票

1. Zendesk updates
2. Announcements
3. Announcing the Storage usage dashboard in Admin Center and increased storage limits

Hi Andrew, Thanks for asking! There are some exceptions after Dec 7. The storage dashboard will not be visible for: Self-services accounts. The dashboard will be released at a later date for these...

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• Lisa Kelly
• 編集済み 2023年12月01日 16:22
• 0 件の投票

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Hi Folks, Thank you for your patience! Side conversations in the context panel is now available as a GA release.  See Activating and deactivating side conversations in the context panel. 

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• Lisa Kelly
• 作成日時 2023年11月27日 20:13
• 0 件の投票

1. Support
2. ...
3. Ticket customization
4. About custom layouts with layout builder

Hi Nora, Thank you for your interest. The feature is still rolling out. See the Announcement for details. Also, you have to have an Enterprise (or Enterprise plus) plan with Agent Workspace activat...

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• Lisa Kelly
• 編集済み 2023年11月17日 20:32
• 0 件の投票

1. Zendesk updates
2. Announcements
3. Announcing custom layouts with layout builder

Hi Joey. It's fixed. Thanks for the heads up! I hope you enjoy the feature! 

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• Lisa Kelly
• 作成日時 2023年11月17日 15:49
• 0 件の投票

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

New EAP for Admin Center High-volume API dashboard Zendesk is working to provide customers with better visibility into their API traffic and usage profile. For qualified customers, Zendesk is offer...

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• Lisa Kelly
• 作成日時 2023年11月14日 20:05
• 0 件の投票

1. Account
2. ...
3. Accounts and billing
4. Buying the Advanced AI add-on

Hi John, Thanks for asking. Currently, there are no plans to change the pricing model for this add-on. 

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• Lisa Kelly
• 作成日時 2023年11月13日 16:20
• 0 件の投票

1. Agent guide
2. Ticket basics
3. Resizing the ticket properties panel

Hi Emily,  Changes to the ticket properties panel should be "per user" See this sentence from the article: "When you’ve reached the desired width, stop dragging. Your adjustments are maintained acr...

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• Lisa Kelly
• 作成日時 2023年11月09日 21:25
• 0 件の投票

1. Support
2. ...
3. Setting up Agent Workspace
4. Using the Chat dashboard with the Zendesk Agent Workspace

Hola Andressa, I don't speak Spanish, but I think I know what you're asking. If you're using the Zendesk Agent Workspace, you need Support to view and manage Chat conversations. 

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• Lisa Kelly
• 作成日時 2023年11月09日 15:52
• 0 件の投票

1. Agent guide
2. Ticket basics
3. Resizing the ticket properties panel

Holly. If you are having a problem with this feature, contact Zendesk Customer Support so they can help you with your issue. 

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• Lisa Kelly
• 作成日時 2023年11月07日 20:32
• 0 件の投票