Lisa Kelly
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アクティビティの概要
Lisa Kellyさんの最近のアクティビティ-
Lisa Kellyさんがコメントを作成しました:
Hi Daniel. I updated the instructions in the article. You can use the Search field in the ticket interface to find users with these tags.
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Lisa Kellyさんがコメントを作成しました:
Hi Daniel Thanks for the heads up! This feature works if you initiate the search from Support > Admin > Manage > Tags. Unfortunately, it's not working from Admin Center, yet. I'm adding Parag Prad...
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Lisa Kellyさんがコメントを作成しました:
Hi Casey, You should be able to review the ticket events to see which trigger added the tag. See Viewing all events of a ticket. If you can't find it in the ticket events, you can also try search...
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Lisa Kellyさんがコメントを作成しました:
New EAP for Support: Resizing the Context Panel in Support This EAP enables functionality that allows agents to manually resize the width of the Context Panel in the Zendesk Agent Workspace. Resiz...
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Lisa Kellyさんがコメントを作成しました:
Hi Jonathan MarchThe new composer supports both rich content and markdown formatting options at the same time. For more information on how markdown commands behave with the new composer, see the CK...
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Lisa Kellyさんがコメントを作成しました:
Hi CJ Johnson, This announcement is for the standard agent interface, where the new composer will be rolled out on Jan 10, 2022. The new composer is already live if you are using the Zendesk Agent...
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Lisa Kellyさんがコメントを作成しました:
Hi Rina. My apologies for the misunderstanding! I see you found the answer to your question.
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Lisa Kellyさんがコメントを作成しました:
Hi Rina. It's the "Zendesk Agent Workspace", not the "Admin" workspace. The workspace is designed for agents who manage tickets, not admins. To find the shortcuts you can use in the workspace, clic...
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Lisa Kellyさんがコメントを作成しました:
Hello Holly, The Zendesk Agent Workspace is designed for a multi-channel experience, but you don't need Chat to enable the Zendesk Agent Workspace. We recommend that you read this article first be...
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Lisa Kellyさんがコメントを作成しました:
The community post for the color text feature is now available. We'd love to get your feedback.