Nick Malone

Hi Alexis,

While we don't have a pre-built solution that would do this, I do have a couple ideas for you.

1. It sounds like you have a mobile game or app of some kind that is sending emails into Zendesk from end-user requests.  If you could alter that so it makes a request to our API and creates a ticket instead, you could have that Player ID field populated from the API request.  Have a look at this link: https://developer.zendesk.com/rest_api/docs/core/requests

2.  If that is not possible, you could also write a sidebar app for Zendesk that would upon clicking a button, use regular expressions to parse out that Player ID and then put it into the Player ID field.  This would be able to run after you opened the ticket for viewing from the agent interface.  Our app documentation site lives here: https://developer.zendesk.com/apps/docs/agent/introduction