Nicole Saunders

1. Zendesk updates
2. Announcements
3. Announcing idle timeout for unified agent statuses

Hi CJ -  Thanks for bringing this issue with our process to our attention. We'll look into what's going on. In general, feature requests should never be marked as "Answered," That tag is reserved f...

• コメントを表示
• Nicole Saunders
• 作成日時 2023年01月31日 16:36
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Using Power Automate Zendesk connector to create Ticket from Microsoft Forms - Responder as Ticket Requester

Thanks for sharing that answer, Samuel!

• コメントを表示
• Nicole Saunders
• 作成日時 2023年01月31日 16:28
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Is it possible to bulk archive community posts?

Hi Erin, Bulk archive is not an out of the box functionality for Gather. There is a topic ID endpoint in the Help Center API, so you could probably have someone write a script that could change the...

• コメントを表示
• Nicole Saunders
• 作成日時 2023年01月31日 16:27
• 0 件の投票

1. コミュニティ
2. Announcements & Events
3. Community Event! How Zendesk does Knowledge Management

Hey Alex! Yes, this event was recorded. You can follow the link in Brett's comment above, or in my official comment at the top. 

• コメントを表示
• Nicole Saunders
• 作成日時 2023年01月31日 16:23
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Is there a way to create a private forum in community where specific users only get to see?

Jumping into confirm that what Vlad is suggesting is correct. So, yes, you can create a discussion topic in the community, and then limit the visibility of that topic to a user segment. You would p...

• コメントを表示
• Nicole Saunders
• 作成日時 2023年01月28日 23:40
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Community Forums (Gather)
3. Feature request: ability to re-size images on Community posts

Hi Lucy, I checked in with the product team, and they said that no changes have been made to the community post editor in about 8 years, and they don't believe that re-sizing images was ever availa...

• コメントを表示
• Nicole Saunders
• 作成日時 2023年01月23日 16:43
• 0 件の投票

1. コミュニティ
2. Feedback - Community Forums (Gather)
3. Notifications when logged in to Gather are useless to me if I follow many topics/posts

Thanks Joel, once again, appreciate the detailed feedback. This is an experience I've been concerned about for awhile, but you're the first end-user to mention it. We definitely have some goals to ...

• コメントを表示
• Nicole Saunders
• 作成日時 2023年01月20日 00:02
• 0 件の投票

1. コミュニティ
2. Feedback - Help Center (Guide)
3. Filter search results in Help Center and community by date

Hi Joel, What date would you want it to filter on? When it was originally posted, when it was last updated, or when the most recent comment was made? 

• コメントを表示
• Nicole Saunders
• 作成日時 2023年01月19日 23:58
• 0 件の投票

1. コミュニティ
2. Feedback - Help Center (Guide)
3. Bad user experience while trying to search within a topic

Thanks for the feedback, Joel. We're definitely aware of the experience, but this example and detail is useful in illustrating it for the product team. 

• コメントを表示
• Nicole Saunders
• 作成日時 2023年01月19日 23:57
• 0 件の投票

1. コミュニティ
2. Feedback - Community Forums (Gather)
3. Community news banner always returns, although I dismiss it again and again

Thanks for letting us know about this, Joel. This is a piece of custom code, and we were unaware that it didn't have a persistent dismiss. I'll talk to the team and see if we can get that fixed soon. 

• コメントを表示
• Nicole Saunders
• 作成日時 2023年01月19日 23:44
• 0 件の投票