Nicole Saunders
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Nicole Saundersさんの最近のアクティビティ-
Nicole Saundersさんがコメントを作成しました:
We'll reach out to the product manager to find out. Given that he hasn't posted here, it's safe to assume that it's not something that has made it on the roadmap for this year. Here is his recent a...
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Nicole Saundersさんがコメントを作成しました:
You're welcome!
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Nicole Saundersさんがコメントを作成しました:
Thanks for letting us know about this, Duncan! We've alerted the right folks internally and are getting this fixed.
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Nicole Saundersさんがコメントを作成しました:
Hi Slobodan - The Ticket Redaction App does not enable redaction of archived tickets. You can do it via Agent Workspace, though. More about that here: Redacting ticket content in the Zendesk Agent ...
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Nicole Saundersさんがコメントを作成しました:
Hi Oliver - Your best options are either to create a section of your knowledge base that is only visible to this segment of users, or you could do something similar with a community topic. Can you ...
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Nicole Saundersさんがコメントを作成しました:
Vishnu Sasidharan - there is not a native "revert" functionality, and there are no change logs for themes. The best practice is to create a new theme when making edits, saving and leaving previous...
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Nicole Saundersさんがコメントを作成しました:
Hi Raphaël Péguet - There are no native settings to hide the queue information. The workaround for this would be to build your own Chat widget using the Chat SDK (https://api.zopim.com/web-sdk/) an...
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Nicole Saundersさんがコメントを作成しました:
正式なコメント The article Elaine linked to has been archived, but here's the relevant information from it: In order to hide the Chat queue, you would need to build your own Chat widget using the Chat SDK (https...
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Nicole Saundersさんがコメントを作成しました:
Hey Brian - To make sure we understand what you're asking, you want to create a trigger that autofills the requester's email address into a custom ticket field, is that correct?
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Nicole Saundersさんがコメントを作成しました:
Hey Paul - This sounds like an issue for which you should contact support, as they'll need to look at your account specifically (as Bonnie had to do to help Jimmy.) Here's how to get in touch with ...