Ramin Shokrizadeh
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アクティビティの概要
Ramin Shokrizadehさんの最近のアクティビティ-
Ramin Shokrizadehさんがコメントを作成しました:
Hi CJ, Although I am not the PM working on the project, I can jump in and provide some more information on what we are doing and where the company is heading with regards to this feature request. ...
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Ramin Shokrizadehさんがコメントを作成しました:
Hi Edmund, You can disable the chat badge from showing inside the Chat dashboard, you can learn more via this article: https://support.zendesk.com/hc/en-us/articles/4408828059546-Customizing-the-ap...
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Ramin Shokrizadehさんがコメントを作成しました:
Hi Nick, Thanks for sharing your question. Have you tried using chat triggers already to block the visitor? If not, you can look at the trigger actions here: https://support.zendesk.com/hc/en-us/a...
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Ramin Shokrizadehさんがコメントを作成しました:
Hi Michael, If you want to include custom HTML or design to have a link or checkbox in the pre-chat form, you will need to go the Web SDK route. Some customers just put a short link in the pre-cha...
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Ramin Shokrizadehさんがコメントを作成しました:
Hi there Nikki, Thanks for sharing your feedback about wanting to broadcast a message with your release notes. The triggers and proactive chat feature in chat was always built with the intention of...
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Ramin Shokrizadehさんがコメントを作成しました:
Hi Kait Have you looked at this article already? https://support.zendesk.com/hc/en-us/articles/4408839367706-Removing-Web-Widget-Classic-from-your-website-or-help-center You can turn the channel o...
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Ramin Shokrizadehさんがコメントを作成しました:
Hi Lucy, Thanks for sharing the feedback around the transcript. This isn't something we are looking to change with Chat, as our focus internally is building up and growing the Messaging experience ...
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Ramin Shokrizadehさんがコメントを作成しました:
Hi Keegan, Thanks for posting your question. Currently, the functionality does not exist to change the agent status in Chat. Over the last year, the engineering teams have focused on unifying agent...
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Ramin Shokrizadehさんがコメントを作成しました:
正式なコメント Just posting an update on where this request currently stands at Zendesk in our current roadmap. For Chat customers, there are no immediate plans to offer rich text formatting like hyperlinking tex...
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Ramin Shokrizadehさんがコメントを作成しました:
Felipe You can use the following callback API for when Chat has a connected status: https://developer.zendesk.com/api-reference/widget/chat-api/#on-chatconnected