Scott Allison
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Scott Allisonによる最近のアクティビティへの投票-
Thanks everyone for your enthusiasm on this one. It's in the final stages of development... hope to release in the next few weeks!
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Rafael Santos Not in this initial release but configuration is something we're thinking about as an enhancement. Can you explain more about how you'd use this?
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Kristin Bouveng First select any of the SLA metrics, then you can apply a filter for next reply time. For example:
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Mille grazie! I'm one of the Product Managers here and along with a number of improvements to SLA capabilities that we're working on we're looking at improving this as well to give you back more sp...
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If you're not already following Announcements I'd recommend you do so to be notified of all the big changes.
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Thanks for clarifying Ronen Tamari that makes sense. We are looking at making it possible to stop the next reply time metric for On Hold. That would solve for your use case I think. I don't have a ...
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Thanks for your suggestion! Currently, we show the next expiring SLA target. Can you explain more about why you would rather see Agent Work Time instead?
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Thank you Rachel W. for starting this thread! Your feedback is truly appreciated. I want to make sure that you did see a partial fix for this issue, specifically for CC'd users who reply. That is ...
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Hi Everyone. Thank you for all your feedback, it's truly appreciated. I'm sorry that we haven't been able to address this sooner. I'm one of the Product team here at Zendesk and I'm investigating h...
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Aaron Miller Suggested macros can only be enabled when the account includes enough data about past macro usage. Your account must include at least 800 tickets that were created within the last 9 mo...