Scott Allison
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Scott Allisonによる最近のアクティビティへの投票-
正式なコメント Thanks so much for the suggestion Nate! We have big plans to improve our SLA capabilities and this is one of the changes we're planning to make. I'll update this and other threads when we start rel...
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正式なコメント I recommend you only send the CSAT survey some period of time after the ticket has been solved rather than sending it while it's still open. By default the automation we automatically enable on an ...
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Thanks for the suggestion Bruno! Can you explain a little more about what you're trying to do here?
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We do support this, it should work exactly as you describe. I recommend you get in touch with our support team and they can help troubleshoot.
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Thank you for the additional clarification! I'll look into this.
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正式なコメント Thank you Tim for taking the time to share the feedback and not sugar coat it. Candid feedback helps us make a better product! I'll make sure that your feedback is passed on to the right folks here...
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I'm one of the product managers here at Zendesk. Thank you for asking about our plans for Macros reporting. This isn't currently on the roadmap for 2023, but it's something we want to get to in the...
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Scott Patterson I'm one of the Product team here at Zendesk. I just wanted to respond and clarify that it's not a scheduled automation causing this. There is a scheduled automation running to send ...
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Terry Knox Thanks for the feedback, it's really appreciated. I'm one of the Product Managers here at Zendesk and we're currently working on a range of improvements. I'd like us to solve for the rep...
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Heather Rommel Thanks for the question! We don't currently have confirmed plans to do that unfortunately. It would be great if you could submit this as a new idea in our Community, so others can fi...